Refund Policy

At Hindworks, a trading name of HINDWORKS LIMITED (“we”, “our”, “us”), we are committed to delivering high-quality building cleaning and maintenance services to our clients. We understand that occasionally issues may arise, and this Refund Policy outlines the circumstances under which refunds may be issued, as well as the procedure for requesting them.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• Service Not Delivered: If we are unable to provide the agreed-upon service due to our fault or circumstances within our control.
• Unsatisfactory Service: If you are unsatisfied with the quality of the service provided, and after an internal review, we agree that the service did not meet reasonable industry standards.
• Service Cancellations: If you cancel a scheduled service within the allowed cancellation period (see Section 3), you may be eligible for a partial or full refund.

2. Non-Refundable Circumstances

Refunds will not be provided under the following conditions:

• Late Cancellations: If you cancel a scheduled service after the allowed cancellation period, no refund will be issued.
• Completed Services: Once a service has been fully completed and delivered as per the contract, refunds will not be provided unless there is a clear failure in service quality.
• Force Majeure: No refunds will be issued for service interruptions or cancellations due to events beyond our control, such as natural disasters, strikes, or other unforeseen circumstances.

3. Service Cancellation Policy

• Standard Services: You may cancel a scheduled service without penalty if the cancellation is made at least 7 days before the service date. Cancellations made after this period may incur a 50% charge of the total service fee.
• Recurring Services: For recurring cleaning or maintenance contracts, you may cancel services by providing 10 days written notice. Any pre-paid fees for services during the notice period will not be refunded.

4. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Submit a written refund request to support@hindworks.co.uk within 7 days of the service date. Please include the following details:
   
   • Your full name
   • Service date and description
   • Reason for requesting a refund
   • Any supporting documentation (e.g., photos, invoices, etc.)
2. Internal Review: Upon receiving your request, we will review the service records and investigate the issue. You may be contacted for additional information if necessary.
3. Outcome Notification: We will notify you of the outcome of your refund request within 14 business days of receiving your request.

5. Refund Method

• Approved Refunds: If your refund is approved, it will be processed using the original payment method within 7 business days.
• Partial Refunds: In some cases, partial refunds may be issued if only a portion of the service was deemed unsatisfactory or if you cancel part of a larger service package.
• No Cash Refunds: All refunds will be issued via bank transfer, credit card, or other agreed-upon payment method. We do not offer cash refunds.

6. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

MORNEX LIMITED
Leestone Road, Sharston Industrial Estate, Manchester M22 4RW, United Kingdom
Email: support@hindworks.co.uk